Feedback and complaints
Feedback plays a very important role in health and social care and provides important information about service users experiences.
We believe that as far as possible, complaints should be resolved through local resolution. Complaints must in the first instance be investigated by the home, and where appropriate with support from the trust who commissions the service. Where a complaint highlights a regulatory issue these are followed up through RQIA's inspection activity.
If you wish to provide feedback to RQIA about our work, or about a health and social care service, you can click_here, or call RQIA on (028) 9051 7500.
Complainants may ask anyone to help them make their complaint and to advocate for them during the investigation. You may find the following organisations helpful:
Service provider directory
Coming soon
Search for provider information here. Feedback and complaints
Tell us what you think
Give us your feedback here Freedom of Information
Click here for useful information about RQIA.
RQIA is a transparent and open organisation and publishes a range of information you may find helpful.
Coming soon
Search for provider information here. Feedback and complaints
Tell us what you think
Give us your feedback here Freedom of Information
Click here for useful information about RQIA.
RQIA is a transparent and open organisation and publishes a range of information you may find helpful.
In focus
Infection Control
Visit our Infection Control pages for practical guidance on infection prevention and control, including Swine Flu.
Infection Control
Visit our Infection Control pages for practical guidance on infection prevention and control, including Swine Flu.
