Feedback and complaints

Feedback plays a very important role in health and social care and provides important information about service users experiences. The aim of our complaints procedures is to resolve the matter openly and fairly to the satisfaction of the complainant.

We believe that as far as possible, complaints should be resolved through local resolution. Complaints may be investigated by the home, the trust who commissions the service, or by RQIA. We formally respond to the complainant in writing and in most cases a meeting is arranged to discuss the findings and actions required, if any, by the service provider. Some complaints are investigated by an RQIA inspector and the findings are shared formally with the complainant and the service provider.

If you wish to complain or provide feedback to RQIA about our work, or about a service received by a health and social care body, please click_here, or call RQIA on (028) 9051 7500.

Copies of our complaints policy and investigations procedure are attached below:

Complainants may ask anyone to help them make their complaint and to advocate for them during the investigation.  You may find the following organisations helpful:

Age_Concern

Help_the_Aged

Mencap

NICCY

VOYPIC

Carers_UK

 

Eastern_Health_and_Social_Services_Council

Northern_Health_and_Social_Services_Council

Southern_Health_and_Social_Services_Council

Western_Health_and_Social_Services_Council