Complaints about RQIA

The effective management of complaints about RQIA's performance is a key component of our quality improvement agenda. The purpose of RQIA's Policy and Procedure on the Management and Handling of Complaints (September 2011) is to provide the mechanism for complaints to be addressed in a timely and effective manner and to provide a framework for us to learn from complaints, in order to improve RQIA as an organisation.

RQIA's Policy and Procedure on the Management and Handling of Complaints advises the complainant how to make a formal complaint about RQIA, and the two stages used to resolve complaints. These are:

• Stage 1 - Local resolution      
• Stage 2 - Review by the Stage 2 Complaints Panel

If a complainant remains dissatisfied with the outcome of a Stage 2 review from RQIA, they may wish to refer their complaint to the Northern Ireland Ombudsman.

If you wish to discuss any aspect of RQIA's policy and procedure, please contact RQIA's Complaints Manager, Jill Munce at:

Jill Munce
Complaints Manager
The Regulation and Quality Improvement Authority
9th Floor Riverside Tower
5 Lanyon Place
Belfast
BT1 3BT

By telephone: (028) 9051 7469

Or by email: jill.munce@rqia.org.uk