Complaints Survey, 2009-10

RQIA is undertaking a survey of all complaints received by registered providers during the period 1 April 2009 to 31 March 2010. To facilitate this, all registered providers are required to provide RQIA with a summary of all complaints, the action taken and outcomes during this period.

Please read the guidance notes below and complete one form (online, electronically or in hard copy) for each registered service. Completed form(s) for your service(s) should be returned to RQIA no later than Monday 13 September 2010.