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Making a Complaint About RQIA

The effective management of complaints about RQIA's performance is a key component of our quality improvement agenda. The purpose of RQIA's Complaints Policy (November 2023) is to provide the mechanism for complaints to be addressed in a timely and effective manner and to provide a framework for us to learn from complaints, in order to improve RQIA as an organisation.

RQIA's Complaints Policy advises the complainant how to make a formal complaint and how we will investigate it.

If a complainant remains dissatisfied with the outcome of a complaints investigation carried out by RQIA, they may wish to refer their complaint to the Northern Ireland Public Services Ombudsman.

If you wish to discuss any aspect of RQIA's policy, please contact Paula Weir at:

The Regulation and Quality Improvement Authority
1st Floor James House, The Gasworks, 2-4 Cromac Avenue

By telephone: (028) 9536 1111

Or by email: info@rqia.org.uk