Guidance for the Public

The Regulation and Quality Improvement Authority (RQIA) is the independent body responsible for monitoring and inspecting the availability and quality of health and social care services  throughout Northern Ireland.  As such, RQIA has developed a range of guidance for the public.  If you cannot find the information you require in our frequently asked questions section, you can email or telephone RQIA for further help and guidance.

Choosing a Care Home Video

Frequently Asked Questions

You can access a list of frequently asked questions (FAQ's), covering issues such as:

• patient/resident finances,
• The role of HSC trusts
• How to access RQIA inspection reports.  

To view all FAQ's, click here.

Concerns/Complaints about a Service

You can access guidance on how to raise a concern about a service or how to make a complaint about RQIA in this section of the website, by clicking here.