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Current Enforcement Activity

Where RQIA identifies concerns about a particular service it may take enforcement action to ensure the safety, wellbeing and protection of those using the services. We may also take enforcement action where we identify non-compliance with regulations and/or standards.

RQIA publishes details of all enforcement action at adult health and social care services on this web page - current enforcement activity is detailed below.

Name Enforcement Action
Angels Recruitment Agency Ltd.

Condition placed on the registration of Angels Recruitment Agency Ltd. (Nursing Agency)​ on 28 May 2019.  The condition on registration requires the registered provider to notify RQIA when they are proposing to become operational.  You can view the condition of registration here.

Angels Recruitment Agency Ltd.

Condition placed on the registration of Angels Recruitment Agency Ltd. (Domiciliary Care Agency)​ on 28 May 2019.  The condition on registration requires the registered provider to notify RQIA when they are proposing to become operational.  You can view the condition of registration here.

Belfast Health and Social Care Trust

Three Improvement Notices were issued to the Belfast Health and Social Care Trust on 16 August 2019, in relation to the staffing arrangements, management of patient finances and safeguarding arrangements at Muckamore Abbey Hospital.

  • Compliance required by 16 November 2019
Brooklands Healthcare Londonderry

Two failure to comply notices were issued to Brooklands Healthcare Londonderry on 12 August 2019, relating to governance arrangement and medicines management at the home.

  • Compliance required by 14 October 2019
Homecare Nursing Services

A Notice of Proposal to impose a condition on the registration of Homecare Nursing Services was issued on 22 May 2019.  The condition on registration requires the registered provider to notify RQIA when they are proposing to become operational.  

Knockmoyle Lodge

Three failure to comply notices were issued to Knockmoyle Lodge on 20 August 2019 relating to health and welfare of patients, staffing and governance arrangements.

  • Compliance required by 17 October 2019 
NIAS Trust

On 12 March 2018, DoH accepted RQIA’s recommendation to implement a special measure to strengthen governance and assurance arrangements within the Northern Ireland Ambulance Service Trust (NIAS).

RQIA has recommended the secondment into NIAS of a senior practitioner with experience in infection prevention/control and governance and assurance. 


An Improvement Notice was issued to the NI Ambulance Service Trust on 21 December 2018, and extended on 29 March and 20 September 2019, to ensure robust staff training for infection prevention and control is delivered and assured across the organisation.

  • Compliance required by 31 March 2020
Owen Mor Care Centre

Four failure to comply notices were issued to Owen Mor Care Centre on 15 May 2019 and extended on 27 June 2019, relating to care records, medicines management, staffing and governance arrangements.

  • Compliance required by 15 August 2019

Following a successful application on Friday 16 August 2019 for urgent procedure under Article 21 of The Health and Personal Social Services (Quality, Improvement and Regulation) (Northern Ireland) Order 2003, RQIA has imposed five conditions of registration on Owen Mor Care Centre with immediate effect.

Parkanaur College Supported Living Service

Condition placed on the registration of Parkanaur College Supported Living Service​ on 28 May 2019.  The condition on registration requires the registered provider to notify RQIA when they are proposing to become operational.  You can view the condition of registration here.

Peniel Nursing Care Services

Condition placed on the registration of Peniel Nursing Care Services​ on 8 April 2019.  The condition on registration requires the registered provider to notify RQIA when they are proposing to become operational.  You can view the condition of registration here.

Strabane & District Caring Services

One failure to comply notice was issued to Strabane & District Caring Services domiciliary care agency on 13 August 2019, relating to systems for managing, recording and monitoring accidents, incidents and missed calls.

  • Compliance required by 14 October 2019
Three Rivers Care Centre

One failure to comply notice was issued to Three Rivers Care Centre on 27 August 2019, relating to the health and welfare of patients.

  • Compliance required by 28 October 2019
Three Rivers Residential Care Home

One failure to comply notice was issued to Three Rivers Residential Care Home on 27 August 2019, relating to the health and welfare of residents.

  • Compliance required by 28 October 2019
Valley Nursing Home

Seven failure to comply notices were issued to Valley Nursing Home on 16 July 2019 and compliance has been achieved with five of these notices.  

Two notices remain outstanding, relating to infection prevention and governance arrangements:

  • FTC000067 - compliance required by 16 August 2019.  Notice extended on 20 August and 20 September 2019 - compliance required by 16 October 2019
  • FTC000069 - compliance required by 16 September 2019.  Notice extended on 18 September 2019 - compliance required by 16 October 2019

A Notice of Proposal to impose conditions on the registration of Valley Nursing Home was issued on 24 July 2019 and a Notice of Decision was issued on 18 September 2019.  The conditions are to: 

  1. Cease admissions to Valley Nursing Home until RQIA is assured that compliance with the FTC notices (above) is achieved and sustained, and
  2. Ensure monthly monitoring reports are shared with the home manager, the registered person and RQIA within five working days of the visits/reports having been completed. 
Western Health and Social Care Trust

An Improvement Notice was issued to the Western Health and Social Care Trust on 22 July 2019, in relation to the recognition and management of adverse incidents and near misses.

  • Compliance required by 22 October 2019
Wood Lodge

A Notice of Proposal to impose a conditions on the registration of Wood Lodge was issued on 13 September 2019.  The conditions on registration relate to the issue of residential beds accommodated within the nursing home.