RQIA’s Complaints Policy
The effective management of complaints about RQIA’s performance is a key component of our quality improvement agenda. The purpose of RQIA’s Complaints Policy (February 2026) is to provide the mechanism for complaints to be addressed in a timely and effective manner and to provide a framework for us to learn from complaints, in order to improve RQIA as an organisation.
RQIA’s Complaints Policy advises the complainant how to make a formal complaint and how we will investigate it.
If a complainant remains dissatisfied with the outcome of a complaints investigation carried out by RQIA, they may wish to refer their complaint to the Northern Ireland Public Services Ombudsman.
If you wish to discuss any aspect of RQIA’s Complaints Policy, please contact Paula Weir at:
The Regulation and Quality Improvement Authority
1st Floor James House, The Gasworks, 2-4 Cromac Avenue
Belfast
BT7 2JA
By telephone: (028) 9536 1111
Or by email: info@rqia.org.uk
RQIA’s Data Protection Complaints Policy
You have the right to complain to RQIA if you have any concerns about how we have handled your personal data.
The RQIA Data Protection Complaints Policy and associated Complaints Form include how you can tell us about your concerns and how we will handle and process your complaint.
Contact Information
Paula Weir
The Regulation and Quality Improvement Authority
1st Floor James House, The Gasworks, 2-4 Cromac Avenue
Belfast
BT7 2JA
028 9536 1111
info@rqia.org.uk